Related Information

Offsite Related Information
If you buy this from me, my dogs get treat money (not enough for a dog house).

Customer Service

Customer Service Policy

The mission of is to give to you a wide range of materials, to provide up to the minute and accurate information, and to offer services and programs desired. In fulfilling this mission the strives to act as the most convenient point of access for the needed materials and information and to actively seek to make community members and organizations aware of resources and services.

In fulfilling its mission, the strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the materials and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.

The following elements are emphasized in providing public service:

1. providers will treat every patron with equal respect and every request with equal importance.
2. Courtesy and attention to the needs of the user will be the key to all interactions. providers will try to be flexible in meeting viewers’ needs. Whenever possible, judgment calls will be made in the viewers’ favor.
3. Skilled providers will use their knowledge of resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately.
4. rules and procedures exist to make resources available on an equitable basis. If anyone has a question about why the has a policy or if the purpose of a policy is not understood, an explanation should be provided or else referred to a supervisor or the director of the
5. The ultimate goal of is to meet viewers’ expectations for service while fulfilling the’s mission. Any comments are welcome regarding how well those expectations are being met.

All viewers deserve equal consideration and dignity for their requests for providers will seek to carry out the mission of the in a way that provides optimum service to all. providers recognize the confidentiality rights of viewers. As a result, providers will not reveal the identity of people using materials to a third party nor will providers reveal the items checked out on another patron’s site.

All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another librarian for the purpose of answering the question.

Members will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries. In particular, providers may direct viewers to sources of consumer information, and when they recommend products or services may make a commission on the sale of such products or services.

The site contains hyper-links to third party websites. The linked sites are not under the control of, and is not responsible for, and makes no representations or warranties with respect to, the contents or privacy policies or practices of any linked sites or any link contained in a linked site. The inclusion of a linked site is for User's convenience only and is not intended as and should not be construed as an endorsement or recommendation by of the linked site or its content. If the third party websites have products for sale, may make a commission on any products purchased. We thank you for such support. It is what keeps us online with free information. provides links to products or services we believe are relevant to the viewers needs and when the viewer passes through those links and make purchases at those third party sites. may make a commission on any products that are purchased at the third party's site. It is through these commissions that we are able to provide you with this on-going free online dog training resource. If you feel that any third party link or product does not meet your expectations, let us know and we will consider it's removal from our database.

Contact Us With Any Questions

Our business address is:
1635 Bello Drive
Dixon, CA 95620

Telephone Numbers:
International: 1-408-733-2829
Fax: 1-866-433-3154

If you need any support or have a question, feedback or suggestion, you can use the form below to contact us.

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